An insurance company operates an on-site clinic for its employees for the purpose of conducting comprehensive wellness screenings. The clinic is open from 9:00 a.m. to 4:00 p.m. Assuming employee arrival follows a Poisson distribution of thirty arrivals per hour. The clinic is set up in five stations: registration, vital signs, phlebotomy, flu shot administration, and debriefing. Upon arrival, a clerk registers each employees in two minutes. Once the employee is registered, one of three nurse practitioners takes employee vital signs in approximately eight minutes. Next, one of two phlebotomists draws blood for cholesterol and glucose testing in five minutes, followed by one nurse administering a flu shot in three minutes. Finally, one of three nurse practitioners conducts a debriefing session to discuss vitals, test results, and diet recommendations in ten minutes. The administrator of the on-site clinic would like to keep operations at an 85 percent utilization rate (target). What should be the strategy for the administrator to manage this on-site clinic based on five hundred iterations?

Based on the data provided in the question, what is number that should be input for the service rate for each of the resources indicated below (to the nearest 10ths place, but give full credit if they dont put the 0 to the right of the decimal place for questions 2, 4, 5, and 6)?

Question:

In the vitals phase, what is the service rate ()?

In the registration phase, what is the service rate ()?

In the phlebotomy phase, what is the service rate ()?

Please consider the 85 percent utilization rate (target) when doing the calculations. Previous calculations did not consider the 85% utilization rate. Thanks