An IT Quality Management Plan based on a app for a music academy(ie interactive tutor).

The plan should include:

A short statement that reflects your teams philosophy or objective for ensuring that you deliver a quality system to your client.

Include the examples of quality based metrics found in Table 10.3 (below), and then develop 2 process metrics, 2 product metrics, and 2 project metrics that can be use to monitor the quality of your project.

Develop and describe a set of verification activities that your project team could implement in order to ensure quality.

Develop and describe a set of validation activities that your project team could implement in order to ensure quality.

Table 10.3 Examples of Process, Product, and Project Metrics Type Process Metric Description Defect arrival rate Defects by phase Defect backlog Fix response time Defective fixes The number of defects found over a specific period of time The number of defects found during each phase of the project The number of defects waiting to be fixed The average time it takes to fix a defect The number of fixes that created new defects Product Mean time to failure Defect density Customer found defects Customer satisfaction Average or mean time elapsed until a product fails The number of defects per lines of code (LOC) or function points The number of defects found by the customer An index to measure customer satisfaction-e.g., scale from 1 (very unsatisfied) to 5 (very satisfied) Project Scope change requests Scope change approvals Overdue tasks The number of scope changes requested by the client or sponsor The number of scope changes that were approved The number of tasks that were started but not finished by the expected date or time The number of tasks that should have started but have been delayed The number of tasks (and dollar amount of tasks) that have cost more to complete than expected Budgeted cost of work performed (BCWP) The number of resources assigned to more than one task The number of project team members who quit or were terminated The number of training hours per project team member Tasks that should have started Over budgeted tasks Earned value Over allocated resources Turnover Training hours