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An online retailer allows its customer service representatives to use their discretion in how to best handle customer complaints without having to seek approval from
An online retailer allows its customer service representatives to use their discretion in how to best handle customer complaints without having to seek approval from their supervisors. This is an example of ______. Multiple choice question. decentralization formalization specialization centralization
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Sustainability In The Hospitality Industry Principles Of Sustainable Operations
Authors: Willy Legrand, Philip Sloan, Joseph S Chen
3rd Edition
113891536X, 9781138915367
