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An online store promises to deliver any order costing over $60 within 24 hours. It uses this strategy to increase the volume of customer orders

An online store promises to deliver any order costing over $60 within 24 hours. It uses this strategy to increase the volume of customer orders and the store always delivers on that promise. This company's track record for prompt delivery clearly implies that the company rates high on _______. a. responsiveness b. sociability c. empathy d. assurance

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