An online virus-scan service provider, Splish, is expanding its offerings to include an optimizing service to users-it can scan the consumer's hard drive for duplicate files, suggest more efficient ways to save or archive photos and movies, and much more. The problem is that the company's own cost information has been lost-not due to a virus but due to human error. Charlee, the office manager, is trying to recreate some of the information to use in pricing Splish's newest optimizing service. Here is what she was able to dig up: Known Information for Virus-ScanService Selling price $20 perscan Gross margin % 80% Costs of Optimizing Service Labor cost $11 perscan MOH cost (includes software, utilities, etc) $19 per scan (a)