Question
An urgent care facility implemented the balanced scorecard. For questions 1-3 match the given measure to the perspective it would most likely belong 1.Net operating
An urgent care facility implemented the balanced scorecard. For questions 1-3 match the given measure to the perspective it would most likely belong
1.Net operating margin
a. Financial
b. Customer (Patient)
c. Internal Business Process
d. Learning and Growth
2.Employee Satisfaction index
a. Financial
b. Customer (Patient)
c. Internal Business Process
d. Learning and Growth
3.Market share
a. Financial
b. Customer (Patient)
c. Internal Business Process
d. Learning and Growth
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Management Accounting Information for creating and managing value
Authors: Kim Langfield Smith, David Smith, Paul Andon, Ronald Hilton, Helen Thorne
8th edition
9781760420413 , 978-1760420406
