Ana Chavarria, front office manager of The Times Hotel, and Lorraine DeSantes, the hotel's director of marketing, are reviewing the statistics from a recent Customer Comment Card Summary. Things are looking challenging. Ana and Lorraine are friends, The Times Hotel CUSTOMER COMMENT CARD SUMMARY, Week ending November 17, 200X Slow room service Dirty room Product/Service Overbooked Slow check-in Slow checkout Room rate too high Delay getting into room Nov.17. 10 5382 but they know they must come up with strategies to get a handle on why guest service isn't being deliv- ered. What strategies would you suggest they utilize to make customer service a priority for The Times Hotel? 12 Poor selection of amenities Bedding insufficient Lack of response from housekeeping Rudeness from bell staff 6 7 2 5 4 1