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analyse the differences between leadership and management vision/direction operational strategy motivation of self and others service representation improvement innovation decision-making/accountability nature versus nurture contingency planning
analyse the differences between leadership and management
vision/direction
operational strategy
motivation of self and others
service representation
improvement
innovation
decision-making/accountability
nature versus nurture
contingency planning
organisation and coordination
resource planning - finance, staffing
change
coaching and mentoring
conflict resolution
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