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analyse the differences between leadership and management vision/direction operational strategy motivation of self and others service representation improvement innovation decision-making/accountability nature versus nurture contingency planning

analyse the differences between leadership and management

vision/direction

operational strategy

motivation of self and others

service representation

improvement

innovation

decision-making/accountability

nature versus nurture

contingency planning

organisation and coordination

resource planning - finance, staffing

change

coaching and mentoring

conflict resolution

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