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Analysis Assignment 3 Call Center Data Male = 1 Female = 0 Yes = 1 No = 0 Yes = 1 No = 0 Gender

Analysis Assignment 3
Call Center Data
Male = 1 Female = 0 Yes = 1 No = 0 Yes = 1 No = 0
Gender Starting Age Prior Call Center Experience College Degree Length of Service (years)
0 18 0 0 7.02
1 18 1 0 3.47
0 19 0 0 2.07
0 19 0 0 1.78
0 19 0 0 4.42
0 19 0 0 3.29
0 19 1 0 3.05
1 19 1 0 0.49
1 19 1 0 0.61
1 19 0 0 3.12
0 20 0 0 2.95
0 20 1 0 2.15
0 20 0 0 4.03
1 20 0 0 3.53
1 20 0 0 2.47
0 21 0 0 2.15
1 21 0 0 3.27
1 21 0 0 1.10
1 21 0 0 1.78
0 22 0 0 1.94
0 22 1 0 2.91
0 23 1 0 3.02
0 23 1 0 2.53
0 23 0 1 1.84
1 23 1 0 2.88
1 23 0 0 2.20
1 23 0 1 1.44
1 24 0 0 2.53
1 24 0 1 1.41
1 24 0 1 1.08
0 25 1 1 0.98
1 25 1 0 0.63
1 25 0 1 1.30
1 25 1 1 2.13
0 26 1 0 2.30
0 26 1 1 2.05
0 26 1 1 2.13
1 26 1 1 2.12
1 26 0 1 2.16
1 27 0 0 2.04
0 28 0 0 1.70
0 28 0 1 2.11
1 29 0 1 1.75
0 30 0 1 2.15
1 30 1 0 2.12
1 30 0 1 0.37
0 31 0 0 1.95
0 31 0 0 1.02
0 31 0 1 1.26
1 31 0 0 1.04
0 32 0 1 1.64
1 32 1 0 1.75
1 32 1 1 1.71
1 33 0 0 1.29
0 34 1 0 1.48
0 34 0 1 1.31
1 34 0 0 1.46
1 34 1 0 1.88
1 36 0 1 1.16
0 39 0 0 1.16
0 39 0 1 1.05
1 39 0 0 0.96
0 40 1 0 1.24
0 40 0 0 0.81
1 41 1 0 0.87
0 43 1 0 0.99
0 43 1 0 0.76
0 45 0 0 0.32
0 47 1 1 0.35
0 50 1 0 0.57

1. Call centers have high turnover rates because of the stressful environment. The national average is approximately 50%. The director of human resources for a large bank has compiled data from about 70 former employees at one of the bank's call centers (see the Excel file Call Center Data). For this sample, report the correlation coefficient and how strongly is the length of service correlated with starting age?

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