Analysis of this worksheet in 250 words What insights do you have about the data presented in the spreadsheet Are there any anomalies or interesting facts you see What kinds of decisions can you make from the data, or what recommendations can you make to improve the business, process, etc that is presented in the spreadsheet What can be changed to improve the worksheet Why would your recommendation be an improvement AutoSave OFF A A G Cuv RSRHelpDesk Home Insert Draw Page Layout Formulas Data Review View Tell me Details 09 Updates Not Installed Some updates could not be installed automatically fx Define Name fox Update A AutoSum Recently Financial Logical Text Used ev Date Lookup Math Time Reference Trig Es, Trace Precedents Trace Dependents 16 Show Error Watch FRemove Arrows Formulas Checking Window Insert Function More Functions Create from Selection Calculation calculate Sheet Options Check for Updates Office Update To keep up to date with security updates, fixes, and improvements, choose Check for Updates A4 x fc Operators A B D E G H 1 K L M N o O R s T U V w Operator Summary 1 RSR Computer Services Help Desk Status Report 2 Calls Total Time Avg Time ID 1 2 3 Santini Hector 2 Rubin Jane 3 Listowel Terri 4 Number of Active calls Number of Closed calls Last Name First Name NAME Time Spent 2 25 0 25 0 5 1 25 3 4 Operators 5 Last Name 6 First Name 7 Date 8 3 1 21 9 3 2 21 10 3 3 21 11 3 3 21 12 3 5 21 13 3 5 21 14 3 5 21 15 3 8 21 16 3 9 21 17 3 10 21 18 3 12 21 19 3 12 21 20 3 15 21 21 3 15 21 22 3 16 21 23 3 17 21 24 3 18 21 25 3 22 21 26 3 23 21 27 3 26 21 28 3 26 21 29 3 29 21 30 3 30 21 31 32 33 34 35 36 37 38 39 40 Ticket No 14401 14402 14403 14404 14405 14406 14407 14408 14409 14410 14411 14412 14413 14414 14415 14416 14417 14418 14419 14420 14421 14422 14423 Priority Type of Call 1 Hardware 1 Password 1 OS 2 Email 1 Password 2 Hardware 2 Email 3 Internet 3 Internet 1 Hardware 3 Email 3 Email 2 Internet 2 Internet 3 Password 2 Email 1 Email 1 Hardware 3 OS 2 Hardware 1 OS 3 Internet 1 Hardware 4 Benton Jamie Operator ID File No 1 14401 1 1 2 14402 1 2 2 14403 1 2 1 14404 2 1 3 14405 1 3 4 14406 2 4 4 14407 2 4 4 14408 3 4 2 14409 3 2 2 14410 1 2 1 14411 3 1 1 14412 3 1 3 14413 2 3 3 14414 2 3 2 14415 3 2 2 14416 2 2 1 14417 1 1 1 14418 1 1 4 14419 3 4 3 14420 2 3 1 14421 1 1 2 14422 3 2 4 14423 1 4 0 25 1 75 1 0 5 0 5 3 25 1 0 5 0 75 1 25 0 5 0 75 1 25 Status Closed Closed Closed Closed Closed Active Closed Closed Closed Closed Closed Closed Closed Closed Closed Active Active Active Active Closed Closed Active Active 2 25 1 75 1 25 2 25 0 75 1 11 Status Report Edit Average 2 5 Count 15 Sum 10 100 AB27 x fx A D E G H 1 L M N o P Q R 1 Operator Summary RSR Computer Services Help Desk Status Report 2 ID Calls Total Time Avg Time 1 2 1 Santini Hector 3 4 Number of Active calls Number of Closed calls Last Name First Name NAME 3 4 Operators 5 Last Name 6 First Name 7 Date 8 3 1 21 9 3 2 21 10 3 3 21 11 3 3 21 12 3 5 21 13 3 5 21 14 3 5 21 15 3 8 21 16 3 9 21 17 3 10 21 18 3 12 21 19 3 12 21 20 3 15 21 21 3 15 21 22 3 16 21 23 3 17 21 24 3 18 21 25 3 22 21 26 3 23 21 27 3 26 21 28 3 26 21 29 3 29 21 30 3 30 21 31 32 33 34 35 36 37 2 3 Rubin Listowel Jane Terri Priority Type of Call 1 Hardware 1 Password 1 OS 2 Email 1 Password 2 Hardware 2 Email 3 Internet 3 Internet 1 Hardware 3 Email 3 Email 2 Internet 2 Internet 3 Password 2 Email 1 Email 1 Hardware 3 OS 2 Hardware 1 OS 3 Internet 1 Hardware Ticket No 14401 14402 14403 14404 14405 14406 14407 14408 14409 14410 14411 14412 14413 14414 14415 14416 14417 14418 14419 14420 14421 14422 14423 Status Closed Closed Closed Closed Closed Active Closed Closed Closed Closed Closed Benton Jamie Operator ID File No 1 14401 1 1 2 14402 1 2 2 14403 1 2 1 14404 2 1 3 14405 1 3 4 14406 2 4 4 14407 2 4 4 14408 3 4 2 14409 3 2 2 14410 1 2 1 14411 3 1 1 14412 3 1 3 14413 2 3 3 14414 2 3 2 14415 3 2 2 14416 2 2 1 14417 1 1 1 14418 1 1 4 14419 3 4 3 14420 2 3 1 14421 1 1 2 14422 3 2 4 14423 1 4 Closed Time Spent 2 25 0 25 0 5 1 25 0 25 1 75 1 0 5 0 5 3 25 1 0 5 0 75 1 25 0 5 0 75 1 25 2 25 1 75 1 25 2 25 0 75 1 Closed Closed Closed Active Active Active Active Closed Closed Active Active 38 39 40 11 Status Report Ready AutoSave OFF A A G Cuv RSRHelpDesk Home Insert Draw Page Layout Formulas Data Review View Tell me Details 09 Updates Not Installed Some updates could not be installed automatically fx Define Name fox Update A AutoSum Recently Financial Logical Text Used ev Date Lookup Math Time Reference Trig Es, Trace Precedents Trace Dependents 16 Show Error Watch FRemove Arrows Formulas Checking Window Insert Function More Functions Create from Selection Calculation calculate Sheet Options Check for Updates Office Update To keep up to date with security updates, fixes, and improvements, choose Check for Updates A4 x fc Operators A B D E G H 1 K L M N o O R s T U V w Operator Summary 1 RSR Computer Services Help Desk Status Report 2 Calls Total Time Avg Time ID 1 2 3 Santini Hector 2 Rubin Jane 3 Listowel Terri 4 Number of Active calls Number of Closed calls Last Name First Name NAME Time Spent 2 25 0 25 0 5 1 25 3 4 Operators 5 Last Name 6 First Name 7 Date 8 3 1 21 9 3 2 21 10 3 3 21 11 3 3 21 12 3 5 21 13 3 5 21 14 3 5 21 15 3 8 21 16 3 9 21 17 3 10 21 18 3 12 21 19 3 12 21 20 3 15 21 21 3 15 21 22 3 16 21 23 3 17 21 24 3 18 21 25 3 22 21 26 3 23 21 27 3 26 21 28 3 26 21 29 3 29 21 30 3 30 21 31 32 33 34 35 36 37 38 39 40 Ticket No 14401 14402 14403 14404 14405 14406 14407 14408 14409 14410 14411 14412 14413 14414 14415 14416 14417 14418 14419 14420 14421 14422 14423 Priority Type of Call 1 Hardware 1 Password 1 OS 2 Email 1 Password 2 Hardware 2 Email 3 Internet 3 Internet 1 Hardware 3 Email 3 Email 2 Internet 2 Internet 3 Password 2 Email 1 Email 1 Hardware 3 OS 2 Hardware 1 OS 3 Internet 1 Hardware 4 Benton Jamie Operator ID File No 1 14401 1 1 2 14402 1 2 2 14403 1 2 1 14404 2 1 3 14405 1 3 4 14406 2 4 4 14407 2 4 4 14408 3 4 2 14409 3 2 2 14410 1 2 1 14411 3 1 1 14412 3 1 3 14413 2 3 3 14414 2 3 2 14415 3 2 2 14416 2 2 1 14417 1 1 1 14418 1 1 4 14419 3 4 3 14420 2 3 1 14421 1 1 2 14422 3 2 4 14423 1 4 0 25 1 75 1 0 5 0 5 3 25 1 0 5 0 75 1 25 0 5 0 75 1 25 Status Closed Closed Closed Closed Closed Active Closed Closed Closed Closed Closed Closed Closed Closed Closed Active Active Active Active Closed Closed Active Active 2 25 1 75 1 25 2 25 0 75 1 11 Status Report Edit Average 2 5 Count 15 Sum 10 100 AB27 x fx A D E G H 1 L M N o P Q R 1 Operator Summary RSR Computer Services Help Desk Status Report 2 ID Calls Total Time Avg Time 1 2 1 Santini Hector 3 4 Number of Active calls Number of Closed calls Last Name First Name NAME 3 4 Operators 5 Last Name 6 First Name 7 Date 8 3 1 21 9 3 2 21 10 3 3 21 11 3 3 21 12 3 5 21 13 3 5 21 14 3 5 21 15 3 8 21 16 3 9 21 17 3 10 21 18 3 12 21 19 3 12 21 20 3 15 21 21 3 15 21 22 3 16 21 23 3 17 21 24 3 18 21 25 3 22 21 26 3 23 21 27 3 26 21 28 3 26 21 29 3 29 21 30 3 30 21 31 32 33 34 35 36 37 2 3 Rubin Listowel Jane Terri Priority Type of Call 1 Hardware 1 Password 1 OS 2 Email 1 Password 2 Hardware 2 Email 3 Internet 3 Internet 1 Hardware 3 Email 3 Email 2 Internet 2 Internet 3 Password 2 Email 1 Email 1 Hardware 3 OS 2 Hardware 1 OS 3 Internet 1 Hardware Ticket No 14401 14402 14403 14404 14405 14406 14407 14408 14409 14410 14411 14412 14413 14414 14415 14416 14417 14418 14419 14420 14421 14422 14423 Status Closed Closed Closed Closed Closed Active Closed Closed Closed Closed Closed Benton Jamie Operator ID File No 1 14401 1 1 2 14402 1 2 2 14403 1 2 1 14404 2 1 3 14405 1 3 4 14406 2 4 4 14407 2 4 4 14408 3 4 2 14409 3 2 2 14410 1 2 1 14411 3 1 1 14412 3 1 3 14413 2 3 3 14414 2 3 2 14415 3 2 2 14416 2 2 1 14417 1 1 1 14418 1 1 4 14419 3 4 3 14420 2 3 1 14421 1 1 2 14422 3 2 4 14423 1 4 Closed Time Spent 2 25 0 25 0 5 1 25 0 25 1 75 1 0 5 0 5 3 25 1 0 5 0 75 1 25 0 5 0 75 1 25 2 25 1 75 1 25 2 25 0 75 1 Closed Closed Closed Active Active Active Active Closed Closed Active Active 38 39 40 11 Status Report Ready

Question

Analysis of this worksheet in 250 words  What insights do you have about the data presented in the spreadsheet  Are there any anomalies or interesting facts you see  What kinds of decisions can you make from the data, or what recommendations can you make to improve the business, process, etc  that is presented in the spreadsheet  What can be changed to improve the worksheet  Why would your recommendation be an improvement  AutoSave OFF A A G Cuv    RSRHelpDesk Home Insert Draw Page Layout Formulas Data Review View Tell me Details 09 Updates Not Installed Some updates could not be installed automatically fx Define Name fox Update   A AutoSum Recently Financial Logical Text Used ev Date   Lookup   Math   Time Reference Trig Es, Trace Precedents Trace Dependents 16 Show Error Watch FRemove Arrows Formulas Checking Window Insert Function More Functions Create from Selection Calculation calculate Sheet Options Check for Updates   Office Update To keep up to date with security updates, fixes, and improvements, choose Check for Updates  A4 x fc Operators A B D E G H 1 K L M N o O R s T U V w Operator Summary 1 RSR Computer Services Help Desk Status Report 2 Calls Total Time Avg Time ID 1 2   3 Santini Hector 2 Rubin Jane 3 Listowel Terri 4 Number of Active calls  Number of Closed calls  Last Name First Name  NAME Time Spent 2 25 0 25 0 5 1 25 3 4 Operators 5 Last Name 6 First Name 7 Date 8 3 1 21 9 3 2 21 10 3 3 21 11 3 3 21 12 3 5 21 13 3 5 21 14 3 5 21 15 3 8 21 16 3 9 21 17 3 10 21 18 3 12 21 19 3 12 21 20 3 15 21 21 3 15 21 22 3 16 21 23 3 17 21 24 3 18 21 25 3 22 21 26 3 23 21 27 3 26 21 28 3 26 21 29 3 29 21 30 3 30 21 31 32 33 34 35 36 37 38 39 40 Ticket No  14401 14402 14403 14404 14405 14406 14407 14408 14409 14410 14411 14412 14413 14414 14415 14416 14417 14418 14419 14420 14421 14422 14423 Priority Type of Call 1 Hardware 1 Password 1 OS 2 Email 1 Password 2 Hardware 2 Email 3 Internet 3 Internet 1 Hardware 3 Email 3 Email 2 Internet 2 Internet 3 Password 2 Email 1 Email 1 Hardware 3 OS 2 Hardware 1 OS 3 Internet 1 Hardware 4 Benton Jamie Operator ID File No  1 14401 1 1 2 14402 1 2 2 14403 1 2 1 14404 2 1 3 14405 1 3 4 14406 2 4 4 14407 2 4 4 14408 3 4 2 14409 3 2 2 14410 1 2 1 14411 3 1 1 14412 3 1 3 14413 2 3 3 14414 2 3 2 14415 3 2 2 14416 2 2 1 14417 1 1 1 14418 1 1 4 14419 3 4 3 14420 2 3 1 14421 1 1 2 14422 3 2 4 14423 1 4 0 25 1 75 1 0 5 0 5 3 25 1 0 5 0 75 1 25 0 5 0 75 1 25 Status Closed Closed Closed Closed Closed Active Closed Closed Closed Closed Closed Closed Closed Closed Closed Active Active Active Active Closed Closed Active Active 2 25 1 75 1 25 2 25 0 75 1 11 Status Report   Edit Average  2 5 Count  15 Sum  10   100  AB27 x fx A D E G H 1 L M N o P Q R 1 Operator Summary RSR Computer Services Help Desk Status Report 2 ID Calls Total Time Avg Time 1 2 1 Santini Hector 3 4 Number of Active calls  Number of Closed calls  Last Name First Name  NAME  3 4 Operators 5 Last Name 6 First Name 7 Date 8 3 1 21 9 3 2 21 10 3 3 21 11 3 3 21 12 3 5 21 13 3 5 21 14 3 5 21 15 3 8 21 16 3 9 21 17 3 10 21 18 3 12 21 19 3 12 21 20 3 15 21 21 3 15 21 22 3 16 21 23 3 17 21 24 3 18 21 25 3 22 21 26 3 23 21 27 3 26 21 28 3 26 21 29 3 29 21 30 3 30 21 31 32 33 34 35 36 37 2 3 Rubin Listowel Jane Terri Priority Type of Call 1 Hardware 1 Password 1 OS 2 Email 1 Password 2 Hardware 2 Email 3 Internet 3 Internet 1 Hardware 3 Email 3 Email 2 Internet 2 Internet 3 Password 2 Email 1 Email 1 Hardware 3 OS 2 Hardware 1 OS 3 Internet 1 Hardware Ticket No  14401 14402 14403 14404 14405 14406 14407 14408 14409 14410 14411 14412 14413 14414 14415 14416 14417 14418 14419 14420 14421 14422 14423 Status Closed Closed Closed Closed Closed Active Closed Closed Closed Closed Closed Benton Jamie Operator ID File No  1 14401 1 1 2 14402 1 2 2 14403 1 2 1 14404 2 1 3 14405 1 3 4 14406 2 4 4 14407 2 4 4 14408 3 4 2 14409 3 2 2 14410 1 2 1 14411 3 1 1 14412 3 1 3 14413 2 3 3 14414 2 3 2 14415 3 2 2 14416 2 2 1 14417 1 1 1 14418 1 1 4 14419 3 4 3 14420 2 3 1 14421 1 1 2 14422 3 2 4 14423 1 4 Closed Time Spent 2 25 0 25 0 5 1 25 0 25 1 75 1 0 5 0 5 3 25 1 0 5 0 75 1 25 0 5 0 75 1 25 2 25 1 75 1 25 2 25 0 75 1 Closed Closed Closed Active Active Active Active Closed Closed Active Active 38 39 40 11 Status Report   Ready AutoSave OFF A A G Cuv    RSRHelpDesk Home Insert Draw Page Layout Formulas Data Review View Tell me Details 09 Updates Not Installed Some updates could not be installed automatically fx Define Name fox Update   A AutoSum Recently Financial Logical Text Used ev Date   Lookup   Math   Time Reference Trig Es, Trace Precedents Trace Dependents 16 Show Error Watch FRemove Arrows Formulas Checking Window Insert Function More Functions Create from Selection Calculation calculate Sheet Options Check for Updates   Office Update To keep up to date with security updates, fixes, and improvements, choose Check for Updates  A4 x fc Operators A B D E G H 1 K L M N o O R s T U V w Operator Summary 1 RSR Computer Services Help Desk Status Report 2 Calls Total Time Avg Time ID 1 2   3 Santini Hector 2 Rubin Jane 3 Listowel Terri 4 Number of Active calls  Number of Closed calls  Last Name First Name  NAME Time Spent 2 25 0 25 0 5 1 25 3 4 Operators 5 Last Name 6 First Name 7 Date 8 3 1 21 9 3 2 21 10 3 3 21 11 3 3 21 12 3 5 21 13 3 5 21 14 3 5 21 15 3 8 21 16 3 9 21 17 3 10 21 18 3 12 21 19 3 12 21 20 3 15 21 21 3 15 21 22 3 16 21 23 3 17 21 24 3 18 21 25 3 22 21 26 3 23 21 27 3 26 21 28 3 26 21 29 3 29 21 30 3 30 21 31 32 33 34 35 36 37 38 39 40 Ticket No  14401 14402 14403 14404 14405 14406 14407 14408 14409 14410 14411 14412 14413 14414 14415 14416 14417 14418 14419 14420 14421 14422 14423 Priority Type of Call 1 Hardware 1 Password 1 OS 2 Email 1 Password 2 Hardware 2 Email 3 Internet 3 Internet 1 Hardware 3 Email 3 Email 2 Internet 2 Internet 3 Password 2 Email 1 Email 1 Hardware 3 OS 2 Hardware 1 OS 3 Internet 1 Hardware 4 Benton Jamie Operator ID File No  1 14401 1 1 2 14402 1 2 2 14403 1 2 1 14404 2 1 3 14405 1 3 4 14406 2 4 4 14407 2 4 4 14408 3 4 2 14409 3 2 2 14410 1 2 1 14411 3 1 1 14412 3 1 3 14413 2 3 3 14414 2 3 2 14415 3 2 2 14416 2 2 1 14417 1 1 1 14418 1 1 4 14419 3 4 3 14420 2 3 1 14421 1 1 2 14422 3 2 4 14423 1 4 0 25 1 75 1 0 5 0 5 3 25 1 0 5 0 75 1 25 0 5 0 75 1 25 Status Closed Closed Closed Closed Closed Active Closed Closed Closed Closed Closed Closed Closed Closed Closed Active Active Active Active Closed Closed Active Active 2 25 1 75 1 25 2 25 0 75 1 11 Status Report   Edit Average  2 5 Count  15 Sum  10   100  AB27 x fx A D E G H 1 L M N o P Q R 1 Operator Summary RSR Computer Services Help Desk Status Report 2 ID Calls Total Time Avg Time 1 2 1 Santini Hector 3 4 Number of Active calls  Number of Closed calls  Last Name First Name  NAME  3 4 Operators 5 Last Name 6 First Name 7 Date 8 3 1 21 9 3 2 21 10 3 3 21 11 3 3 21 12 3 5 21 13 3 5 21 14 3 5 21 15 3 8 21 16 3 9 21 17 3 10 21 18 3 12 21 19 3 12 21 20 3 15 21 21 3 15 21 22 3 16 21 23 3 17 21 24 3 18 21 25 3 22 21 26 3 23 21 27 3 26 21 28 3 26 21 29 3 29 21 30 3 30 21 31 32 33 34 35 36 37 2 3 Rubin Listowel Jane Terri Priority Type of Call 1 Hardware 1 Password 1 OS 2 Email 1 Password 2 Hardware 2 Email 3 Internet 3 Internet 1 Hardware 3 Email 3 Email 2 Internet 2 Internet 3 Password 2 Email 1 Email 1 Hardware 3 OS 2 Hardware 1 OS 3 Internet 1 Hardware Ticket No  14401 14402 14403 14404 14405 14406 14407 14408 14409 14410 14411 14412 14413 14414 14415 14416 14417 14418 14419 14420 14421 14422 14423 Status Closed Closed Closed Closed Closed Active Closed Closed Closed Closed Closed Benton Jamie Operator ID File No  1 14401 1 1 2 14402 1 2 2 14403 1 2 1 14404 2 1 3 14405 1 3 4 14406 2 4 4 14407 2 4 4 14408 3 4 2 14409 3 2 2 14410 1 2 1 14411 3 1 1 14412 3 1 3 14413 2 3 3 14414 2 3 2 14415 3 2 2 14416 2 2 1 14417 1 1 1 14418 1 1 4 14419 3 4 3 14420 2 3 1 14421 1 1 2 14422 3 2 4 14423 1 4 Closed Time Spent 2 25 0 25 0 5 1 25 0 25 1 75 1 0 5 0 5 3 25 1 0 5 0 75 1 25 0 5 0 75 1 25 2 25 1 75 1 25 2 25 0 75 1 Closed Closed Closed Active Active Active Active Closed Closed Active Active 38 39 40 11 Status Report   Ready

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Analysis of this worksheet in 250 words! What insights do you have about the data presented in the spreadsheet? Are there any anomalies or interesting

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