Analyze and recommend a possible solution for the following dilemma, taken from Kidder's book, How Good People Make Tough Choices.

Read the scenario and refer to the readings

Incorporate the 9 steps for decision making

SCENARIO: Bill faces a dilemma in the workplace

Among the small staff of administrators with whom he worked closely was Maud, a single woman in the financial office whose loyalty to the company knew no bounds. In twenty years of service, she had held a number of positions. Yet she never quite proved suited to any of them. Big-hearted with her colleagues and careful in her tasks, she was nevertheless a slow, deliberate worker unable to grasp the newer technology and easily flustered by changes in routine. Bill had had several conversations with her about her work, each ending in tears on her part. He knew that, six years away from retirement, she had little accumulated savings and no family. Her life seemed completely wrapped up in the company.

Bill was also aware, however, that with increasing costs and a flat line in customers, he had to make adjustments to the staff. It was clear to all involved that Maud's work could be nearly eliminated by new computer processes. It was also clear that there was no obvious position into which she could be moved, and that her salary was a significant drain on the budget. The requirements of the company made it plain that she should be released.

In analyzing the dilemma, follow the 9 steps. For step 1 refer to the types of dilemmas outlined in the PPT.

You can analyze and present a potential resolution by addressing each of the steps.

1. Recognize that there is a moral issue
2. Determine the actor
3. Gather the relevant facts
4. Test for right-vs-wrong issues
5. Test for right-vs-right paradigms
6. Apply the resolution principles
7. Investigate the "trilemma" options
8. Make the decision
9. Revisit and reflect on the decision.