analyze the 2 customer scenarios provided below by answering the following questions.

Scenario 1. Ahmed just got into a fender bender and needs to pay for some car repairs. He has the most basic credit card that the bank offers, already. Hes not sure if its better for him to use the credit card he has or apply for a different credit card, to pay for this issue. While Ahmed is here to solve his issue, he is still really angry about the fact that the other car hit him. He is agitated and, while he knows its not the banks fault that he is in the situation, he is not being very kind.

Questions:

• List three things about the customer or the customers problem that you will need to get more information about before being able to help find a solution or complete the request.

• Describe a possible product (be specific and choose a specific bank product from Chase or Bank of America) that you could suggest for this customer to address his/her needs. In 1-2 complete sentences, describe why you think this is the best solution for this customer, as well as potential drawbacks.

• Using complete sentences, explain how the customer can get to the solution you have proposed, using the banks website. Be clear in your instructions.

Scenario 2. Yee has a credit card with the bank that they use for regular purchases, like groceries, haircuts and coffees. Going into the local grocery store, they found out they could not use the card and that they were behind in their payments. They need some advice on how to track their spending and how to pay off the credit card balance, over time. Yee is not someone who likes to talk about money. Its a hard subject and it they could help it, they would completely avoid it!

Questions:

• What follow-up questions should you ask Yee to help him choose a credit card that will work well for him?

• Choose a credit card from Bank of America or Chase that you could suggest for this customer to address his/her needs (you can make up answers to the questions above). In 1-2 complete sentences, describe why you think this is the best solution for this customer, as well as potential drawbacks.

• Using complete sentences, explain how the customer can get to the solution you have proposed, using the banks website. Be clear in your instructions.