Andi reflected on last year's one goal that she established for her departmentto achieve $1 million in profit. And she required all staff members to establish this same personal goaland only this goalfor themselves. Looking back a year later, Andi realized that her dogged pursuit of a "number" caused her department to fall a year behind in training and new business development. Andi knows that this focus on one dimension of her business cannot be repeated. For the coming year, she must avoid Multiple Choice establishing a single productivity goal. working toward creativity. encouraging new projects and business. emphasizing knowledge acquisition. setting personal goals