Question
Andrew purchased a meal at a restaurant and placed the order through the self-service ordering system.The total cost was $17.50 which he duly paid.Following the
Andrew purchased a meal at a restaurant and placed the order through the self-service ordering system.The total cost was $17.50 which he duly paid.Following the payment being processed Andrew received the normal printed ticket which included his order number, order and price.
Andrew's order number appeared on the screen, and after collecting the order Andrew sat down at a table and started eating his meal. As Andrew took a second bite of his burger he struck something hard and broke a tooth.Andrew examined the chewed remains and found a piece of metal that had somehow been lodged in the burger.
Andrew alerted management to this incident and demanded compensation for his anticipated dental repair. The manager expressed regret and directed Andrew to the ticket he had received which on its reverse side, contained a clause stating:
This restaurant accepts no responsibility or liability for any injury caused to customers by consumption of food or drink sold.
In response, Andrew exclaimed, 'I'm a consumer and I have rights!'
Can someone please explain how the contracts Andrew made with the cafe were formed, by addressing all the essential elements of a contract (including consideration) as well as analyse the legal status of each step or event that led to the caf supplying Andrew with its products. Refer to relevant case law. In this part, do not discuss the impact, if any, of consumer protection laws.
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