Anincreasinglypopularapproachthatintegratesfinancialandcustomerperformancemeasureswithmeasuresintheareasofinternaloperationsandinnovation / growthisknownas

Select one:

contemporary management accounting.

integratedefficiency.

thebalancedscorecard.

benchmarking.

Whichofthefollowingstatementsistrue?

Select one:

Non-financialmeasuresaremoredifficulttoaction.

Non-financialmeasuresare not consistent with contemporary management accounting.

Non-financial measures are more difficult to understand.

Non-financialmeasuresmayreflectdriversoffuturefinancialperformance.

Whichofthefollowingstatementsarelimitationsassociatedwithtraditionalperformancemeasures?

Select one:

They are only focused on the very long term

They describe results not causes.

Too many of the detailed measures used are non-financial

Allofthegivenanswers

Benchmarkingthatinvolvescomparisonwithfirmswho are direct rivals is called:

Select one:

internalbenchmarking.

processbenchmarking.

functionalbenchmarking.

competitivebenchmarking.

Benchmarkingthatinvolvescomparisonwithbestpracticesthatoccurinanyindustryistermed:

Select one:

reversebenchmarking.

competitivebenchmarking.

functionalbenchmarking.

internalbenchmarking

Which one of the following isNOTone of Porters fiveforces:

Select one:

Threat of new entrants

Bargaining power of customers

Threat of substitute products

Threat of government regulation