Anita is the manager of a not-for-profit, government-funded employment services organisation. The organisation finds quality employees for businesses and provides job seekers with access to specialised training, work experience and a range of support services. The organisation helps to finds jobs for people who have been out of the workforce due to illness, disability, homelessness, cultural differences or personal hardship.

The organisation employs a diverse workforce to ensure team members relate to and understand the organisation's clientele. Anita is discussing with her supervisor new and innovative ways that she can use emotional intelligence to support her team members to successfully achieve workplace outcomes, improve their job satisfaction and emotional wellbeing, and effectively assist the organisation's diverse range of clients.

1.Explain how Anita could proactively manage her team members in ways that support them to overcome issues related to diversity in the workplace.

2.Describe three ways that Anita could demonstrate flexibility in dealing with the individual needs of her team members.