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Anita manages a home decor store. Last year, she noticed that her employees were treating customers disdainfully. She subsequently fired the employees who demonstrated poor
Anita manages a home decor store. Last year, she noticed that her employees were treating customers disdainfully. She subsequently fired the employees who demonstrated poor customer service and promoted those who provided good service. Now, good customer service is something that employees do
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Contemporary Logistics
Authors: Paul R. Murphy Jr., A. Michael Knemeyer
12th edition
134519256, 9780134520322 , 978-0134519258
