Anna and her new friend Felix are planning to open a new delivery service to help out single person households during the pandemic who do not have access to cars to shop. Their service is customized around each customer's needs (including cleaning, food shopping or driving them to appointments for hair or medical service). The main target will be elderly customers who live on their own but need assistance with their daily lives. These customers will have money as they are generally well-educated retirees.

1. Please outline the essential terms that need to be in a contract for service with their customers for taking an elderly client food shopping.Describe the promises to be made by each party.In particularidentify at least three major terms/conditions of the contract. 6 marks

2. Anna is quite the creative designer and has developed a logo and Felix is an operations management specialist who is working on a services design model that will be their competing advantage. Identify two major risks to property and identify a risk management strategy for each risk. 4 marks