Answer ALL questions.

Bamuko DairiesLimited (BDL) is a Ugandan company owned by Mr. James Watulo, a popular businessman in the country and other neighbouring countries. The company was established in 1999 and is well known for producing packed milk, ghee and cheese products. BDL is located in Nakasongola district, central region of Uganda.In1999, the company recruited a general manager, Mr. David Kyesswa,a graduate of Bachelor of Foods and Nutrition. Since then, he has done his job very well which has seen the company to one of the most outstanding diaries in Uganda. Prior to BDL'sestablishment, a number of factors were considered.These included raw materials, labour, capital, availability of land for expansion and the distance fromNakasongola to Kampala where the market of their products was. The company started by producing about 100 packets of milk, 50 kilogrammes of ghee and 50 kilogrammesof cheese.Both Mr. David Kyesswa and Mr. James Watulo, identified the place where to set up their factory, the key stake-holders which included the employees, customers, neighbours, suppliers of packaging of materials and government. They knew that these would help them improve the company andreduce or remove any negative impact on the project.They analysed the key stakeholders to understand who had the rights, interest in the resources, skills and abilities to make the company develop and those who should take part in the company planning and implementation since the two could not do it alone. They further wanted to identify the possible conflict of interest and be guided on the stakeholder conflicts due to the fact that the company was to benefit everyone around it. After two years of operation, they started to realize the benefits from the company. Many people, both skilled and semi-skilled, were employed both within the company's vicinity and the district in particular. These stakeholders played a key role in the expansion of the company. For example,the neighbours collected the wastage from milk and used it to feed their pigs and manure for their gardens. They provided manpower and the company positioned itself to provide a ready market for their milk. With consultations from stakeholders, it improved effectiveness, enhanced responsiveness;improve efficiency and sustainability, transparency and self- reliance of the people in the community. As profits increased,Mr. Watulo continued to do more expansion of the company. This caused conflicts among the stakeholders who were no longer happy with the service delivery of the company.

Required: (a) Explain why leaders at BDLcarriedout a stakeholder analysis. (b) Discuss the importance of involving BDLstakeholders in decision making. (10 marks) (Total 20 marks) Question 2 KEDRA Company Limited (KCL)belongs to Malimbe and family. The major business is processing of green tea. The family has been engaged in tea growing and processing since the 1970's. In 2013, they decided to expand their plantation from a10 acres land to 30 acres oftea plantation.The land was acquired from the neighbours. The tea plantation is located in Kayonza, Rukungiri district. Initially, it was a one man's plantation but after noting that his children had grown and are well educated,Mr. Malimbe registered it as KEDRA Company Limited and allottedshares to the five children. In 2014, they set up a tea processing factory.They constituted a board of directors and a number of leadership positions were created. These included company secretary, executive directors and others. The company also encouraged out-growers to supply fresh tea leaves to their factory and buy shares in KCL. In the process of streamlining the company operations, they adopted corporate governanceprinciples and practices. They also agreed that sharing dividends would be prorated with number of shares held.The shareholders had a right to change the bye-laws, review the performance of management and approve of annual financial statements. At the end of 2014, the company held its first annual general meeting and the shareholders were excited about the dividends they received.They were also impressed with the timely communication of the meeting. The annual general meeting discussed the shareholders'voting rights, appointment of the company's board of directors as the supreme decision making bodyof the company for the upcoming year, the board's executive compensation, dividend payments to shareholders, presentation of annual financial statements to shareholders for approval, and appointment of auditors.The board was elected at that time of the general assembly. The company recruitedmany people,both skilled and semi- skilled,whichimmensely benefited the community as stakeholders.It wasa company norm to always carryout induction of new employees as a way of integrating them into the company work culture and make them understand the systems, procedures and challenges they may encounter while executing their duties, as well as the expectations of the company. All employees were mentored on what to doby their superiors. This accordedmentees an opportunity to develop new skills, and get a thorough knowledge of the organisation. This approachmade the employees feel comfortable and felt part of the company.For the past four years,the company has always produced the best tea in the Eastern and Central African region. Required: (a) Explain the best practices that were implemented by management of KCL. (10 marks) (b) Discuss the benefits of carrying out induction as part of training for the newly recruited employees at KCL. (10 marks) (Total 20 marks) Question 3 Motivation of workers in an organization is a very key contributor to performance if greater output is to be realized. Required: (a) Using the Herzberg's theory of motivation, discuss the hygiene and motivator factors affecting job satisfaction. (12 marks) (b) Explain the concept of Maslow's hierarchy of needstheory of motivation. Question 4 Women Ready to Change Uganda (WRCU), is a non-governmental organisation (NGO) that works with semi-illiterate women in the Kwen district, Eastern Uganda. It was formed in 2011 by a group of young women, Hope Chebet and Jeminah Cheptoris,who had initially missed the opportunity togo to school due to cultural reasons. They therefore, acquired education by seeking financial assistance from neighbours, well-wishersas well as doing housekeeping jobs in order to raise school fees for themselves. Upon completing their studies, they decided to form an NGO to focus on changing women's attitude towards education, health and hygiene. Hope was the executive director while Jeminah was thehuman resource manager

Hope served the organisation forfive years and workers would not easily leave their jobs. After her exit in 2016, David Okurut was recruited as the new executive director. When he came on board, heeffected several changes tothe existingsystems, techniques and goals for better results. He basically focused on the essential needs of the employees. He motivated his workers and engaged himself by forming groups that are integral units of WRCU. He was very inspirational and empathetic to his employees.The organisation grewconsiderably. By 2017, WRCU won the employer of the year award. Required: (a) Discuss the characteristics of transformational leaders. (10 marks) (b) Explain the advantages of transformational leadership. (10 marks) (Total 20 marks) Question 5 A distribution channel is defined as the activities and processes required to move a product from the producer to the consumer; and correct placement is a vital activity that is focused on reaching the right target audience at the right time. It focuses on where the business is located where the target market is placed how best to connect, how to store the goods and later transport them.

Required: (a) Discuss the main types of distribution channels of products in a business organisation. (6 marks) (b) Explain why companies would first assess the benefits of distribution channels before applying them. (14 marks) (Total 20 marks) Question 6 (a) Explain the differences between programmed and non-programmed decisions. (8 marks) (b) Most times, managers are faced with the need to make major decisions in an organisation. Required: Discuss the key issues that a manager should consider to make good decisions for the organisation.