ANSWER ALL QUESTIONS

TODAY'S SCENARIO

Today's CEOs are faced with overwhelming, competing challenges and uncharted waters as they continue to navigate the impacts of the COVID-19 pandemic. Out of necessity, CEOs have prioritized the Now, focusing on supporting their people, customers and suppliers, and orchestrating responses to supply chain disruption. In parallel, leaders have sought to stabilize revenues and take care of customers, to reshape their businesses to align with evolving demand and find new growth pathways.

Leaders are rapidly turning their attention to the Next, a period of unpredictable and possibly muted economic recovery which will raise new competitive threats and opportunities at great speed. What follows will not be a return to pre-COVID business practices, but more likely a decade of the Never Normal, a new era defined by fast changing shifts in cultural norms, societal values and behaviors, such as increased demand for responsible business practices and renewed brand purpose.

Against this backdrop, leaders face the urgency and complexity of reopening their businesses. To outmaneuver uncertainty, reopening also requires a program of reinvention. This presents an opportunityand a needfor many companies to build the competences they wish they would invested in before: to be more digital, data-driven, and in the cloud; to have more variable cost structures, agile operations and automation; to create stronger capabilities in e-commerce and security.This agility will be core to the long-term capabilities they build.

Malaysia Airlines Berhad and answer the following questions to achieve the above course learning outcome. The scenario given is the overview of each organization facing due to COVID 19 pandemic and the leaders should consider the steps they take to reopen as the first in a long journey of wider transformation.

Answer the question.

CLO 1 ( 25 marks )

1. Malaysia Airlines Berhad background / history / address / organizational structure. What type of product or service Malaysia Airlines Berhad offer?

Please attach relevant photos/chart/diagram in this section. (Indicate peer evaluation - 5 Marks) ( 10 marks )

2. a. Who is the owner of Malaysia Airlines Berhad ?

Please elaborate the background of the owner. Please provide the photos or and information about the owner. ( 3 marks )

b. Based on the owner background, do the background relevant with the Cumming and Worley arguments? They argued that OD practitioners needs a variety of skills including:

i. Intrapersonal Skills

ii. Interpersonal Skills

iii. General consultation Skills

iv. Organization Development Skills

Please argue based on the above listed skills and justify your answer. ( 12 marks )