Answer all the following questions in this scenario: As a Service Manager you find that customers are always complaining that when they arrive to pick up their cars, the paperwork is not ready. Using flowchart as described in course chapter reading, answer the following:

1. Who is responsible for preparing the paperwork?

2. What had to happen before the paperwork was prepared?

3. Who was involved?

4. Can we tell who was responsible?

5. Where would we look for answers?

6. From the reading, might there be a better way to do this? Why or why not?