Answer and explain well all correctly. I ll rate. Explanation needed for all parts.

8) The act of expressing socially desired emotions during service transactions refers to. A) Role stress B) Person/Role conflicts C) Emotional labor D) Customer services E) None of the above 9) Most commonly found in large, bureaucratic organizations that are frustrating to deal with. Related to. A) Cycle of mediocrity B) Cycle of Success C) Cycle of failure D) Cycle of service E) None of the above 10) Regular customers are more likely to remain loyal because they. A) Appreciate continuity in service relationships B) Have lower satisfaction due to lower quality C) Have higher satisfaction due to higher quality D) A and C E) All of the above 1 1) Talking to guests like young kids and putting them down is an example of A) Customer-Private Service Sabotage By Sporadic-Private Service Sabotage C) Sporadic-Public Service Sabotage D) Customer-Public Service Sabotage E) None of the above 12) Involvement can take place at several levels of. A) Information involvement, job involvement, and high involvement B) Suggestion involvement, job involvement, and high involvement ") Suggestion involvement, process involvement, and high involvement D) Knowledge involvement, job involvement, and high involvement E) Job involvement and high involvement 13) The customers become profitable over time because of the following, EXCEPT A) Profits from references B) Profits from price premium C) Profits from decrease usage D) Profits from increase usage E) Base profits 14) Track each relationship to monitor the cost of acquiring the customer, and the lifetime value of resulting purchases is an example of technology used in? A) Interaction marketing B) Transactional marketing C) Network marketing D) Database marketing E) None of the above