Answer each question in as much detail as possible. 1. Identify two different stakeholders (or stakeholder types) that you would need to work with to develop and manage an operational plan. 2. Who would you consult with to determine escalation points? (Provide two different examples, and say how each one can help you). 3. Give one reason why you may need to involve a colleague or a specialist resource manager in the development or management of the operational plan. 4. Identify two information sources that you might want to use in the development of an operational plan. 5. Identify three consultation processes that you might want to use in the development and management of the operational plan. 6. Explain what the following are, and say why they are important to the operational plan: Procurement processes Employee recruitment and induction strategies Physical resource and service acquisition strategies Key indicators of organisational performance (or key performance indicators). 7. How can you check if budgets and actual income and expenses are within the organisation's expected levels? 8. How can you identify your resource requirements for the operational plan? 9. How can you confirm approval of the operational plan and make sure the relevant stakeholders have the same understanding? 10. What steps should you include in contingency planning? 11. How does an operational plan help an organisation to achieve its objectives? (Provide two different reasons). 12. Identify three ways you can monitor and record performance. 13. What must you document for employees in employee performance management? 14. How can you develop KPIs to make sure they are relevant to business objectives? 15. Identify three things that should be included in KPIs. 16. How will fair trading laws impact the operational plan? (Identify three points). 17. How will work health and safety law affect the development of an operational plan? 18. What elements should you include in an operational plan? 19. Identify two different policies, practices, and procedures that relate to an operational plan.