Answer questions below:

Financial services firm Key Bank knew it needed a better way to screen and select tellers and call-center employees. The company calculated it cost about $10,000 to select and train an employee, but it was losing 13% of new tellers and call-center employees within the first 90 days.

Part 1: Conduct a web search of the bank and draft 1 page job description of a teller in this bank. What skills and attitudes will be important to have?

Part 2: Act as the Banks HR manager who must present a plan of action to the Banks Management Board. Based on the information provided, in two pages, double spaced, answer these questions (be as creative as you like):1.Why might turnover be so high of newly hired staff?

2.What skills would you look for in staff that you hire?

3.What would you innovate and introduce into your current hiring process?

4.Where would you post future job ads and what channels would you use to advertize your vacancy?

5.What selection tools would you use to ensure that you are hiring the right fit people?6.How would you ensure turnover decreases in the next 12 months? 7.What else would you suggest to the management board as a corrective action in order to decrease turnover?