Answer task 2

You have been contracted as an Information and Communications Technology Manager to join a small technology team that will be involved in developing a computerised booking and ordering system for Arama Photography Limited (APL). Your job will be to analyse the collected data, define the IT strategy and road map, determine risks and develop a robust business case.

APL has invited the technology team to a meeting to discuss their requirements. Arama Davies, the founder of APL, and outstanding photographer, started the company in 2015 and has slowly achieved the reputation of being Aucklands leading portrait photographer. Her profile is such that appointments for her photography sessions must be made at least two months in advance. Arama now employs three office staff, an accountant, and three assistants. The increase in business has forced Arama and her staff to consider implementing an online cloud-based system to manage the photography session bookings, the ordering of photographs by customers, and the dissemination of digital proofs to the customers. The company would like to develop an online platform for APL where bookings for photo sessions and orders for photo prints can be entered. Both bookings and orders will have to be paid at the time of their entry online in order to be accepted. Delivery of the ordered prints is promised within two weeks of ordering. The method of collection of the ordered photographs, whether picked up from the studio, or couriered, will be chosen by the people who place the orders on the online platform.

Task 1: IT Strategy and Roadmap

LO1 | 20/80 marks

Analyse the current needs at APL to determine where you need to improve the tools and processes to move APL into the digital space. Take some time to research your market, competition and software options.

Once you are done, develop a short IT Digitisation Strategy for Arama and the team using the Info Tech Strategic Plan Template. Include a roadmap at the end of your strategy that indicates how the digitisation project will be achieved over a 2426-month period.

Task 2: Communications Plan

LO1 | 30/80 marks

Assume that the processes at APL are currently chaotic and ad-hoc. Little is documented, and if an employee was to leave, that information would leave with them. Maturity is low in every regard. Develop a Communications Plan that captures how you will apply and implement ITSM/ITIL over the coming 18 months. Focus on the components that are relevant to your project, making sure you cover information security management and change management. Use the example below as a guide. Your version does not need to be as detailed or lengthy.

it-Delivering-ITSM-Communication-Plan-ITSM-FinancialServices01-1.pptx Download it-Delivering-ITSM-Communication-Plan-ITSM-FinancialServices01-1.pptx