Answer the activity in as much detail as possible.

1.In your own words, explain why it is important to be fully prepared for an operational change.

2. Using your industry as a guide (Travel Finance Office), identify one area that you think requires change. Why do you think so? What are the benefits of doing operational change?

3.Continuing on from question 2, produce a change management action plan to help you prepare to lead a business meeting with relevant stakeholders regarding an operational change. This will demonstrate that you can take the appropriate action when implementing a specific operational change.

You may choose a change that could occur in your industry, or your assessor will have a list of generic ideas you could choose to complete the activity.

Your change management plan must:

• Outline the changes required
• Determine the overall objective
• Outline tasks required to implement the change
• List the resources you will require
• Determine an appropriate timeframe
• List the people who will be responsible or involved.

4. This activity requires observation.

This is a roleplay activity to be conducted in groups of three to four, with you playing the role of the manager and your peers playing relevant stakeholders.(Please provide an example roleplay script)

Using your action plan from Question 1 as a guide, you must lead a business meeting with relevant stakeholders to present your plan and seek opinion.

During the meeting with relevant stakeholders, you must:

• Demonstrate that you have planned and developed a change management action plan that you can share with the relevant stakeholders
• Demonstrate that you have planned and developed concise content in your plan that is appropriate and relevant
• Use problem-solving skills to negotiate and resolve any risk challenges to the change that are identified
• Acknowledge stakeholder input as necessary
• Demonstrate that you have followed any relevant organisational and legislative requirements if applicable.

5.As a final task, you must evaluate how the change process went. (Base in previous question)

Evaluate your change management processes as a continuous improvement activity. You should produce a written report (approximately two page) to document this. You must outline the progress made during the meeting and ensure your report will be relevant to both external and internal stakeholders who have an interest in the change management process.

The report must include:

• Detail of the overall objective
• Details of the change management action plan
• Any unresolved risk issues
• Details of what went well during the meeting
• Details of where improvement in change management could be made in the future
• A summary of the final outcomes.