Answer the activity in as much detail as possible, considering your organisational requirements.

Documentary evidence should be provided for the completion of this activity.

1. This skills-based activity will require you to undertake one-on-one coaching with an employee who hasn't been meeting organisational performance expectations in an Automotive workshop. You should use language and structure to explain expected standards of performance. It will be necessary to set appropriate tasks and monitor the employee to ensure that they are adhering to organisational policies and procedures.

Coaching sessions schedule

Example only please complete fill in three more lines looking at the example

Coach	Employee	performance expectations not met
Taesoo HWANG	Ly Chi MAN	Always late distracts other mechanics makes lots mistakes
Kyung Hoon KIM	Taesoo HWANG	Bad attitude toward Management sloppy worker
Ly Chi MAN	Kyung Hoon KIM	Poor team work never finishes service on time

1. 2 This skills-based activity will require you to make a performance improvement plan for an employee within your organisation. It will be necessary to gather, interpret and analyse relevant text in organisational documents relating to the employee. You will also need to ensure that the improvement plan is written in accordance with organisational expectations.

Performance Plan

tasks	Improvements expected	Review dates	Training	Monitoring
Write tasks have been given to improve their performance	Write what are the improvements expected		List any training retraining required	How will the performance be monitored

1. 3This skills-based activity will require you to perform a risk analysis in accordance with the organisational risk management plan and legal requirements. You should consider different aspects of risk related to the work that is allocated to team members. It will be necessary to extract and evaluate mathematical information embedded in a range of tasks and text relating to the risk analysis. You should gauge the levels of risk and suggest possible means of risk minimisation.

(Guideline)

1. You should demonstrate the ability to effectively outline organisational expectations and coach employees to confirm excellence in performance. They should provide appropriate guidance and support during the completion of set tasks. There should be a shared sense of respect and rapport.

The coach should also fulfil these requirements:

• Providing regular feedback and making suggestions for improved performance
• Recognising the efforts and contributions made by employees
• Establishing achievable and realistic goals
• Allowing employees some independence during the completion of tasks.

It will be necessary to support and monitor the employees to ensure that they perform work in accordance with organisational standards during the coaching sessions.

1. 2Learners should demonstrate the ability to identify underperforming employees and write performance improvement plans in accordance with organisational policies. The plans should clarify organisational expectations and standards. They should be written in collaboration with the employees and include mutually agreed objectives. They should also detail the types of support and resources which employees can expect to receive.

The following elements should be included:

• Personal details of the employee
• Performance review dates
• Details of current performance and organisational expectations
• Action plans
• Signature lines for the employee and supervisor.

Specific objectives and standards should be outlined in the performance improvement plans. Such objectives are written in clear and easily understandable terms. It will also be necessary to detail the training and support which employees should receive. It will be necessary to include details of monitoring and evaluation methods. Documentary evidence should be provided for the completion of this activity.

1. 3Learners should demonstrate the ability to undertake risk analysis prior to the allocation of work to staff members. The first step of the risk analysis should be to identify the various risk events and the likelihood of them occurring. The learners should consider all of the business processes and attempt to establish the root causes of any problems. They may also arrange group meetings and brainstorming sessions for the identification of issues which wouldn't otherwise be considered.

The next step will be to estimate the level of impact that risk events may have upon the organisation. It will then be necessary to consider the probability of such events in association with the costs that may be incurred by the organisation. Learners should identify possible ways of managing and limiting the risks. Calculations should be used to identify the levels of risk and actions which should be prioritised.

These risk assessment toolsand template documents may be referred to:

• Checklists
• Matrix nomograms
• Codes of practice
• Standards
• Guidelines.