Answer the following operation management questions:

1. How are the '5 Whys' and the Ishikawa/fishbone diagrams different from each other, and how are they similar. Which on is in your opinion more useful.

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2. In your opinion, which phase of project management is more relevant. Explain why.  

3. Define efficiency and effectiveness in the context of education. Why would these two types of measures be in conflict?

4. Select the two types of customer induced variability (five types are arrival, request, capability, effort, subjective) that are in your opinion the most complex to manage and describe ways each can be managed/mitigated.

5.Select an organization/type of industry you are familiar with. Describe the three wastes of lean (out of the 7+1 wastes) that in your opinion are more relevant for this organization/industry, including a justification of why they are the most relevant.

6. Describe the difference between conformance quality and specification quality, then use an example to further explain the difference.

7. Propose and describe four system specific productivity measures (2 labor, 2 capital) for one of the following: a) Emergency Room, b) Amusement Park, c) Warehouse, d) Restaurant, or e) Homeless shelter

8. Select any two of the four risk management options for Project Management and relate each to an organization's risk averseness.

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9. A marketing executive at Ferrari suggests the development of a sporty 'low end' mini car to be sold in the $12K-15K price range and forecasts sales of over 200,000 units per year. Should Ferrari get into this business from an operations strategy/operations management point of view? Explain.