Answer the following questions:

1. What is your comment regarding Mr. Lagayan's remarks?

2. What do you suggest?

Case 5. Jupiter Drug: Do You Want to Know a Secret? Mr. Delfin Dumlao has been working with Jupiter Drug for the past five years. He was promoted as supervisor three months ago. Jupiter Drug is currently maintaining a branch each in five towns in the province of Tarlac. The towns are Tarlac City, Camiling, Moncada, Paniqui, and Concepcion. The sole owner of Jupiter Drug is Mr. Severo Lagayan and he is worried about how to meet the growing competition among drugstores in the province of Tarlac. His business is on its 13 year and he is not satisfied with what is currently happening to the firm. He thinks Jupiter Drug is not growing as fast as It should. He still remembers well how he established one branch after another every two years. The fifth branch was established three years ago but still he could not put up a sixth branch. He blames poor sales for his predicament. Mr. Lagayan was a supervisor of a local branch of the Development Bank of the Philippines. He resigned to engage in an entrepreneurial career in the drugstore business. He is a long-time member of the local council of the Knights of Columbus. On several occasions, he rejected nomination for the highest office of the said council. He does not talk much, but when he does, some people are perplexed. Mr. Lagayan was fortunate because his business flourished during the first 10 years. On the 11* year, however, total sales for his five outlets appeared to have reached its peak. Sales decreased by 5% on the 12" year. Mr. Lagayan thinks that the decrease is largely due to the recent entry of competitors within his service area. One day, he called the managers and supervisors of the five branches to a meeting to discuss the problem of declining sales. He asked opinions from the participants but nobody dared to say anything except Delfin who was visibly very eager to share an idea. He raised his hand and was acknowledged but before Delfin could say anything. Mr. Lagayan made a remark: "I don't think as a supervisor, you can be of much help. Please take your seat."