Answer the following questions about Good and Neutral News Messages:

 

a. What approach do you use to delivery good and neutral news? Inductive or Deductive?

b. A college has announced the "Jeans for June" program in which you can wear jeans during the month to work if you contribute $10 to the College's Foundation. What type of message is this?

c. You travel to another office and need to complete a travel reimbursement form to get paid for a trip. You have no clue where to start but one of the staff accountants helps you complete the form. You e-mail them to thank them for their effort and cc their manager. What type of message is this?

d. In what situations would a thank you note be appropriate? 

e. What is an order acknowledgement? When should they be sent? What is the new trend.