Answer the following questions:

Question 9-1:What is the focus of the training for Starbucks employees? Why is training important?

Question 9-2:W hat is unconscious (implicit) racial bias? Why is it a problem for organizations?

Question 9-3:Beyond this intensive in-store training, what other things could Starbucks do to make a more sensitive, in-store experience?

Question 9-4:What can you learn from this story that will benefit you (a) personally and (b) professionally?

Question 9-18:Is implicit bias an ethical/social responsibility issue? Make a decision and defend your position. If so, explain why. If not, why not?