answer the questions

21 The behavioural (or human resource) approach to management basically assumes that . A. People at work will seek satisfying social relationships, respond to group pressures, and search for personal fulfillment. B. Management problems are best solved by qualitative rather than by quantitative analysis. C. People are easily understandable creatures. D. People are completely rational and responsive to economic incentives. E. Environmental reinforcements have little to do with people's work behaviour. A key conclusion from the Hawthorne relay assembly test room studies was that Workers cannot be productive at various levels of illumination. Workers are basically rational. Workers perform well when they share pleasant social relations with one another and when supervision is participatory. Workers are more productive when their pay scale is increased to match their effort. Workers are more productive when their work areas are well lighted. Which of the following statements about the Hawthorne Studies is incorrect? A. The studies were started to identify the influence that \"social factors\" had on productivity. B. The studies were started to determine the effect that different levels of lighting had on productivity. In one study, workers' productivity increased as the level of illumination at their workstations was decreased. The "social setting\" of the various experiments influenced the results of the studies. People would restrict output to avoid the displeasure of the group, even if it meant sacrificing pay. The tendency of persons singled out for special attention to perform as predicted just because of expectations created by the situation itself is called A. The Bakersfield method. B. The Engersoll finding. C. The Hawthorne Effect. D. The glass ceiling effect. E. The deficit principle. was based on the viewpoint that managers who used good human relations in the workplace would achieve productivity. Modern relations. Social relations. Scientific relations. Cultural relations. Human relations. Maslow's work in the area of human needs is important to which area of management thought? Classical approach. Scientific management. Systems theory. Human relations movement. Contingency theory A psychological or physiological deficiency that a person feels compelled to satisfy is known as a(n) A. Desire. B. Need. C. Compulsion. D. Obsession. E. Satisfaction deficit. Maslow's hierarchy of needs theory includes which of the following needs? Food, shelter, sex, money, and prestige. Physiological, spiritual, social, and psychological fulfillment. Physical safety, financial security, and social status. Physiological, safety, social, esteem, and self actualization. Respect, prestige, recognition, security, and power. refer to the needs for basic biological maintenance such as food, water, and physical well-being. Physiological needs. Safety needs. Social needs. Esteem needs. Self-actualization needs. concern the needs for love, affection, and belongingness in one's relationships with other people. Physiological needs. Safety needs. Social needs. Esteem needs. Self-actualization needs. concern the needs for love, affection, and belongingness in one's relationships with other people. Physiological needs. Safety needs. Social needs. Esteem needs. Self-actualization needs. involve the needs for respect, prestige, recognition, and self-esteem; and a personal sense of competency and mastery. Physiological needs. Safety needs. Social needs. Esteem needs. Self-actualization needs