Answer the questions based on the reading article.

TACO BELL'S SMART LABOR MANAGEMENT SYSTEM' 'Ilaco Bell turned to quantitative analysis in order '0 develop methods for better handling customer demand while keeping labor costs down. The 9011119\")! created the SMART (Scheduling Man. agement and Restaurant Tool) Labor Management Swen: (LMSJ in order to provide a method of scheduling employees that will ensure that the maximum time customers wait in line is three to ve minutes. The SMART LMS consists of three integrated models: a forecasting model. a shoals- tion model. and an integer programming model. The forecasting model determines how many dollars worth of business each store will generate each day. Unlike a manufacturing plant. which makes forecasts in terms of years. months, or weeks. Taco Bell needs to develop predictions of customer arrivals based on 15-minute intervals. Then. using the predictions of how much business a store will generate the following day. a simula- tion model determines how many employees will be needed and how they should be positioned throughout the facility. To determine the labor table for the next day. the simulation model must cilities. the build-toorder food preparation ap- proach used by Taco Bell. and the randomness as- sociated with customer demand. Using the labor table generated by the simulation model, the inte- ger programming model determines how many people are needed on the schedule for a particular day and what their shifts should be so that payroll costs are minimized. The integer programming model also takes into account all of the customer- service responsibilities and provides Taco Bell managers with the ability to schedule other tasks such as cleaning and maintenance. The system is used in all company-owned stores. and by 1996 had been adopted by 10 per cent of franchisees. From 1993-1996. the new system resulted in labor cost savings of $40.34 million. Employee feedback is positive. and other fast food companies have indicated that the new system has provided Taco Bell with a motor com- petitive advantage. *Based on Nancy Bistritz. '\"l'aco Bell Finds Recipe For Success." alt/MS Today, (October 1990): 2021. takeintosceountthedi'erencesin'l'acohfelll'an- Why did Taco Bell opted to use Quantitative analysis in their Operations?. Give the specific name of the system that they have invested to upgrade their customer's service operations. How does it works? Do you think the company has succeeded in mitigating their operational problems? Why