Answer These Discussion Prompt Questions:

1. Briefly describe a service you used in the last few months. [You cannot pick consulting, a hospital, an airline, a cafeteria, or an electric utility.] (1-2 sentences please)
2. Using Table 5.1 from your e-book, what was the process type of that service? Why did you pick that process type? (2-3 sentences)
3. Pick one of the following process terminologies: cycle time, bottleneck, capacity, capacity utilization, throughput time, rush order time, total direct labor content, or direct labor utilization. Why is the process terminology you selected important to that service? What type of data do you think that service uses to manage the terminology you selected? (1 paragraph)