Anthony is a technician-in-training completing his externship at a community pharmacy. It is a very busy store, and the staff, while hard working, do not

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Anthony is a technician-in-training completing his externship at a community pharmacy. It is a very busy store, and the staff, while hard working, do not have the time to offer the type of in-depth explanations and training he is used to in the classroom setting. Anthony works Mondays through Fridays during the day. He mainly fills entered prescriptions, sometimes shadows the prescription entry technician, and observes customer service interactions. He feels frustrated that he is not being trained properly but is unable to change locations. Despite his concerns, what is Anthony learning through his experience that may not be apparent at first glance