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Anticipating the needs of customers can sometimes be easy: a heavily pregnant woman with suitcases, a family with four children or a group of Muslim
Anticipating the needs of customers can sometimes be easy: a heavily pregnant woman with suitcases, a family with four children or a group of Muslim guests sitting down to eat. Other times it's not so easy. What are three techniques you can use to determine the preferences, needs and expectations of your customers?
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