Anura Hospital is a private hospital first established in late 2009 by a founder named Dr Ahmed. In early 2021, Anura Hospital started to be more known among pregnant women, recruited a lot more staff and has become a well-organized and stable organization with more than 160 staff accumulatively. Recently, the company has become the top 10 best hospitals with maternity services in Malaysia. This organization have come from the ground up, with skilful nurses and specialist doctors in OB-GYN to satisfy their patients' needs. The hospital does not only provide maternity services but also paediatricians as well. This will help the mothers refer to them about their baby or child's health. The main mission of this organization is to provide holistic hospital facilitation for the staff and patients. In contrast, the vision of this organization is empowering women, especially pregnant mothers, to have their rights be respected and fulfilled. a) List THREE (3) of Anura Hospital business processes. b) c) (3 marks) Anura Hospital may consider vertical and horizontal system packages during its system development process. Give TWO (2) examples of the system packages (vertical/horizontal) and explain the use of the system. (4 marks) Explain the use of models, prototypes, and CASE tools in the systems development process. (3 marks)