Anwar Kareem is a famous artist as his paintings are showcased all over the world. Anwar is

currently at peak of his career success. However, he has been working on a project to showcase his lifetime

masterpiece. He has a truly phenomenal idea but current available drawing products do not support in

producing the right quality. Your company is reputed in producing drawing related products.

Anwar as your customer requested a pencil for smooth flow for writing and mention it should have

an eraser attached. However, you delivered a pencil that experiences issues during sharpening it and there are

no other complaints. Using quality concepts define if the product will be classified as failure or not?

On another occasion, Anwar approached your organization and gave some requirements for designing

a special blue colour with a unique texture. He specified that the colour depth must change as its density

changes. Added features were non glaze, waterproof, and no loss of vibrance for at-least 900 years. This

required some serious liquid and chemical engineering. During the team meeting some members expressed

concerns that these requirements must be translated to formulate technical solutions. However, they were

unsure of the methodology they must use to achieve effective understanding of the user requirements. As

quality lead you must suggest a solution to allow team to effectively deliver results.