any trends or issues that Ms. Prestige should consider to help her department function more efficiently?

Your group will create a document to turn in to your instructor with the following information: a. Task priority list for the correspondence on Ms. Prestiges desk b. For each item on the list, provide a summary of the content and a note on key talking points, format, and level of formality. Indicate if the item should be answered with a phone call or face-to -face communication.

From: Brenda Knight @sriverlib.org>

To: Kathleen Prestige @sriverlib.org>

Subject: Phyllis Whitehead's Resignation

Dear Ms. Prestige,

Phyllis Whitehead's resignation today brought to a head a problem I've been having here at Edward Norton. Phyllis's resignation itself is not the problem; she wasn't very good at following directions and I ended up re-doing most of her work anyway.

However, her absence leaves a large hole in our staff - a hole I must continue to monitor and fill in addition to my other duties. Sadly, my own work is suffering because of the clerical slack I must pick up in Phyllis's absence. I would really like to discuss this problem with you in person. I have been very happy with my job, but have been unable to meet all the duties outlined in the job description because of my incomplete and incompetent staff. I will be out of the office for the next week; however, I look forward to discussing this issue with you upon my return.

Sincerely,

Brenda Knight