AP-5B LO 23 Man Bun Brewing Company is a boutique brewery that produces a range of alcoholic beer products and distributes them at farmers' markets. Currently, the company is suffering a decrease in profits. Consider the following balanced scorecard and provide a possible solution regarding the company's unfavorable financial performance. Target Performance For October Actual Performance For October 3% 12% 7% 2% Financial Perspective Increase Profits Net profit margin Return on investment Customer Perspective Retain Customers Retention rate Number of complaints received per month Internal Processes Perspective 80% 78% 6 7 Increase Efficiency Number of spoiled batches 2 0 2 Learning and Growth Perspective Employee turnover Employee Satisfaction Employee Satisfaction Rating 9 6