Apparently this has already been answered in operational management but I don't have access to review it. I am needing to know how to start this.

The urgent care clinic is open 10:00AM until 10:00PM Monday through Friday and 11:00AM to 7:00PM weekends . The clinic is budgeted for 50 hours of locum tenens weekly to staff the urgent care clinic . There are two physicians on duty on the weekends so that uses 16 of the budgeted 50 hours. The other 34 hours of physician time are spread over the weekdays. On weekdays, most of the urgent care patients are seen after 3:00PM. More urgent care patients are seen later in the week (Wednesday, Thursday and Friday), rather than earlier (Monday and Tuesday). Dr. Davis has three issues he wants to take to the next Management Committee meeting: . Should the uncommitted 34 hours of budgeted physician time for the urgent care be allocated to the three weekdays that are the busiest? . If it is decided to do that, it would leave only the full-time physicians to staff the urgent care center on Mondays and Tuesdays. Should the full-time physician's schedules be adjusted to cover the two evenings (Monday and Tuesday) in the urgent care center? How could a balance be achieved between having appointment times for the full-time physicians to see their established patients but also have time to see urgent care patients? Questions 1. Which of the three issues Dr. Davis is taking to the Management Committee are procedural decisions and which are policy decisions? Be sure to explain your answer. 2. Write policy statements for those of Dr. Davis' issues that pertain to polices and write procedures for those issues that pertain to decisions that are procedural