Applied Case Study

The director of a nonprofit agency has asked you for help. He has 13 employees and feels that there are a lot of interpersonal issues going on that are causing them to be unhappy and not do the best job of serving the needs of their clients. He senses that there is a lot of tension and has noticed that the employees are reluctant to attend group meetings. When they do attend, there is tension and anger.

What could be the cause of this problem?

What would you do to reduce the conflict?