Apply tools and techniques in the management of quality and performance in a health care setting.

Instructions

You have been appointed as a lead project manager to implement a new EHR system in a large multi-campus hospital system. The CEO and Board of Directors have asked you to provide information regarding how you will ensure the successful adoption of the new information system. Please follow the instructions below in completion of this assignment.

Part 1:

Instructions:

Discuss the relationship between health care regulation compliance and quality management. Demonstrate the quality management tools that could be used as process control techniques to support compliance efforts. Select two quality management tools (e.g., control charts, Pareto charts, fishbone diagrams). Provide a visual example for each tool selected. Then, in an executive summary for the CEO and Board of Directors, describe how each tool can be used to inform internal policies, processes, and organizational structure decision making.

Part 2:

Instructions:

Develop a plan to measure and manage performance during the transition to the new EHR. Compare at least two benchmarking techniques (e.g., productivity standards, report cards, dashboards, etc.) and provide a visual example for each technique used. Differentiate between internal and external benchmarking. Discuss how benchmarking techniques are used to comply with health care regulations and improve organizational performance.

Part 3:

Instructions:

Demonstrate workflow concepts that would assist in managing the transition to the new EHR system. Examine at least two workflow concepts (e.g., use cases, top-down diagrams, swim lane diagrams, etc.). Provide a visual example of each and discuss its use in supporting internal policies, processes, and organizational structure decision-making.

Part 4:

Instructions:

Demonstrate project management techniques that you would use for the EHR transition to ensure efficient workflow and appropriate outcomes. Select at least two techniques (e.g., Gantt charts, benchmarking, risk analysis) for interpretation. Provide an example of each and discuss how the two project management techniques can be used to achieve outcomes that ensure regulatory compliance.

Health Care Regulation

Mastery

Selects more than two quality management tools and provides a visual

example for each tool selected.

Quality Management

Mastery

Compares more than two benchmarking techniques and provide a visual

example for each technique used.

Workflow Concepts

Mastery

Examines more than two workflow and provides a visual example of each

and discuss its use in supporting internal policies, processes, and

organizational structure decision making.

Project Management Techniques

Mastery

Provides more than one example of each and discuss how the two project

management techniques can be used to achieve outcomes that ensure

regulatory compliance.