Applying the Deming Cycle. The co-owners of a diner decided to do something about the long lines that occured every day in their place of business. After discussions with their employees, several important facts came to light: (Customers waited in line for up to 15 minutes. Usually, tables were available. Many of their customers were regulars. People taking orders and preparing food were getting in each other's way). To measure the improvement that might result from any change they made, they decided to collect data on the number of customers in line, the number of empty tables, and the time until a customer received the food ordered. In the (11) (4 points)__ stage, the owners wanted to test a few changes. They decided on three changes: 1. Provide a way for customers to fax their orders in ahead of time (rent a fax machine for one month). 2. Construct a preparation table in the kitchen with ample room for fax orders. 3. Devote one of their two cash registers to handling fax orders. Both the length of the line and the number of empty tables were measured every 15 minutes during the lunch hour by one of the owners. In addition, when the 15-minute line check was done, the last person in line was noted, and the time until that person got served was measured. In the (12) (2 points)__ phase, the owners observed the results of the three measures for three weeks. In the (13) (2 points)__ phase, they detected several improvements. Time in line went down from 15 minutes to an average of 15 minutes. The line length was cut to a peak average of 12 people, and the number of empty tables decreased slightly. In the (14) (2 points)__ phase, the owners held a meeting with all employees to discuss the results. They decided to purchase a fax machine, prepare phone orders in the kitchen with the fax orders, and use both cash registers to handle walk-up and fax orders. Determine which phase is being described in the application of the Deming Cycle: Fill in the blanks appropriately in capital letters. 11. __; 12.__; 13.__; 14.__. *