Appraise different ways and approaches organisations can take to measure financial and non-financial performance.

Appraise at least two different ways in which an organisation can measure performance

One must be financial e.g. revenue, profit,

One must be non-financial e.g. customer satisfaction and retention, legal compliance, Balance Scorecard (discusses financial and non-financial)

Use real-life examples

Include positives and negatives / limitations of each

Based on your appraisal of the two different ways, make your own judgement/conclusion on how well they measure performance

Support your appraisal and judgement with evidence (sources, research, literature)

Refer to Indicative Content for other examples that can be included