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Approach this discussion as if you are the Operations Manager(OM) for Spirit Airlines and focus on problems and solutions that are under he OM's control.

Approach this discussion as if you are the Operations Manager(OM) for Spirit Airlines and focus on problems and solutions that are under he OM's control.

  • What tools are available to you as OM to identify problems facing Spirit Airlines?
  • What changes should Spirit make?
  • In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?
  • What measurable outcome should Spirit seek during the process improvement effort? Why?

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