A.Prepare presentation (suggested length of 8-12 slides) to share your leadership vision based on your reflection on the VIA Character Strengths Survey you completed in Task 1 by doing the following:

1.Create an introduction to your team meeting in which you share a personal, authentic story to connect with and inspire your team.

2.Using at least one of the six company values provided in the scenario, create a values-based vision statement specific to your new role as the customer service manager.

3.Help your team understand emotional intelligence and how it will impact the team's effectiveness by doing the following in the next portion of your presentation:

a.Discuss the importance of self-awareness, including an example of how you and your team will use self-awareness in your daily interactions, focusing on one of the following elements:

emotional awareness

accurate self-assessment

self-confidence

b.Discuss the importance of self-management, including an example of how you and your team will use self-management in your daily interactions, focusing on one of the following elements:

emotional self-control

transparency

adaptability

achievement

initiative

optimism

c.Discuss the importance of social awareness, including an example of how you and your team will use empathy in your daily interactions.

i.Describe unconscious bias, including its relevance in a professional setting.

ii.Describe two types of cognitive bias including an example for each type.

iii.Describe how bias affects ethical decision-making.

d.Summarize your approach to relationship management with your team by doing the following:

i. Describe how ethics affects relationship management, including an example.

ii.Describe how relationship management creates a culture of care, including an example.

e.Explain why you and your direct reports will use at least one of the four domains of emotional intelligence to be effective as a team.

B.Deliver the multimedia presentation (suggested length of 10-15 minutes) from part A as though you are presenting to your team as the new customer service manager, by doing the following:

1. Record yourself delivering your multimedia presentation using the Panopto system or another approved platform, and provide the link to the audiovisual recording.

Note: Video applications that are not cloud based, such as YouTube, mpv or .mov files, can be accepted.

Note: The Panopto recording should feature you visibly presenting the material (i.e., not in voice-over or embedded video) and should simultaneously capture both you and your multimedia presentation.

Note: For instructions on how to access and use Panopto, use the "Panopto How-To Videos" web link provided below. To access Panopto's website, navigate to the web link titled "Panopto Access," and then choose to log in using the "WGU" option. If prompted, log in using your WGU student portal credentials, and then it will forward you to Panopto's website.

To submit your recording, upload it to the Panopto drop box titled "Communicating Your Leadership Vision - RSM1 | D253." Once the recording has been uploaded and processed in Panopto's system, retrieve the URL of the recording from Panopto and copy and paste it into the Links option. Upload the remaining task requirements using the Attachments option.

2.Demonstrate preparedness, confidence, credibility, and professionalism.