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________ are services produced entirely by the customer without any direct involvement or interaction with the firm's employees. Group of answer choices Frequency marketing programs
________ are services produced entirely by the customer without any direct involvement or interaction with the firm's employees. Group of answer choices Frequency marketing programs Competitive differentiators Drama monologues Actor-oriented services Self-service technologies
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Operations Management For Competitive Advantage
Authors: Richard B. Chase, F. Robert Jacobs
11th Edition
72983906, 71115528, 9780071115520, 978-0072983913
