Are you satisfied with how Eileen handled Carol at the beginning of the chapter? What did you like about her approach? Have you ever been on either side of a remediation conversation? Can you share any lessons learned?

Are you satisfied with how the team resolved the situation with Art? Please share your comments. In your commentary, you might consider commenting on Art's dedication to Swan Services by reviewing the status of his Rock on page $158.$

Are you satisfied with Evan's epiphany in leading Operations? Are you happy with how Eileen and the team resolved the Organization Structure and the Leadership of this department?