Area of Concern	Findings	Proposed Activities	Objectives	Persons Involved	Expected Outcome
Delivery	In terms of delivery,the lowest weighted mean indicates that "The Internet Service Provider Company arrives on time to provide the service provider as scheduled." which equals to 3.23 and is interpreted as Satisfied.		To assess the factors influencing consumers satisfaction on internet providers in terms of delivery.	Internet Users
Installation	The item with the lowest weighted mean indicates that "This Internet Service Provider provides 24/7 technical support," which equals to 3.16 and is interpreted as Satisfied		To assess the factors influencing consumers satisfaction on internet providers in terms of Installation.	Internet Users
Warranty	The item with the lowest weighted mean indicates that "This Internet Service Provider provides 24/7 technical support," which equals to 3.16 and is interpreted as Satisfied		To assess the factors influencing consumers satisfaction on internet providers in terms of warranty.	Internet Users
Service Quality	the item with the lowest weighted mean shows that "the quality of the network is always stable," which equals 3.12 and is translated as Satisfied		To assess the factors influencing consumers satisfaction on internet providers in terms of service quality.	Internet Users
Feedback	the item with the lowest weighted mean indicates that "Internet service provider gives discount in our billing when internet service was interrupted on a prorated basis," which equals to 3.03 and is interpreted as Satisfied		To assess the factors influencing consumers satisfaction on internet providers in terms of feedback.	Internet Users

REQUIRED: - With the different areas of concern, Fill out the "Proposed Activities" and "Expected Outcomes" of the 5 areas of concern. Note: Provide different "Proposed Activities" and "Expected Outcomes"on the basis of the area of concern